Privacy policy

Last updated: April 30, 2026

Money Secrets SA operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with our services and a secure shopping experience (the “Services”). Money Secrets SA is powered by Shopify, which enables us to provide the Services to you.

 

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase from, or otherwise interact with the Services. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control in relation to the collection, processing, and disclosure of personal information.

 

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

 

1. Personal Information We Collect

When we refer to “personal information”, we mean information that identifies you or can reasonably be linked to you.

 

Depending on how you interact with our Services, we may collect the following categories of personal information:

  • Contact details such as your name, billing address, shipping address, phone number, and email address
  • Payment and transaction information such as payment method, payment confirmation, and order details
  • Account information such as login details, preferences, and settings
  • Shopping activity such as products viewed, added to cart, wishlisted, or purchased
  • Communications you send to us, including customer support messages and inquiries
  • Device and technical information such as IP address, browser type, device type, network information, and usage data
  • Usage information such as how you browse, interact with, and use our Services

 

2. How We Collect Personal Information

We may collect personal information:

  • Directly from you, such as when you place an order, contact us, sign up for updates, or create an account
  • Automatically, through cookies, pixels, and similar technologies when you browse our site
  • From service providers, such as Shopify, payment processors, analytics services, advertising services, and fulfillment providers
  • From partners or third parties, where permitted by applicable law

 

3. How We Use Your Personal Information

We use your personal information for purposes such as:

Providing and improving our Services

We use your information to:

  • process payments
  • fulfill orders
  • deliver products or services
  • manage your account
  • provide customer support
  • personalize your shopping experience
  • improve our website, products, and services

 

Marketing and advertising

We may use your information to:

  • send promotional emails or updates
  • show you relevant advertising
  • measure the performance of our marketing
  • remind you about products or offers you may be interested in

 

You can opt out of promotional communications at any time by using the unsubscribe link in our emails.

Security and fraud prevention

We use personal information to:

  • verify activity
  • detect and prevent fraud
  • protect our website, customers, and business
  • investigate suspicious or unlawful activity

 

Legal and compliance purposes

We may use your information to:

  • comply with legal obligations
  • respond to lawful requests
  • enforce our terms and policies
  • protect our rights, users, and Services

 

4. How We Disclose Personal Information

We may disclose your personal information where necessary for legitimate business purposes, including:

  • Shopify, which powers our store
  • Payment processors to complete transactions
  • Service providers who assist with hosting, analytics, fulfillment, shipping, customer support, and IT services
  • Marketing and advertising partners, where needed to support advertising and performance measurement
  • Professional advisers such as accountants, lawyers, or auditors
  • Authorities or regulators, where required by law
  • Corporate affiliates or successors, in connection with a business reorganisation, sale, merger, or similar transaction

We do not sell your personal information in the ordinary sense of selling customer lists for money.

 

5. Shopify and Third-Party Services

Our store is hosted on Shopify. Information submitted through our store may be processed by Shopify and shared with service providers used by Shopify in order to operate and improve the Services.

We may also use Shopify features and third-party tools that help us understand customer activity, improve store performance, and support marketing. These tools may involve the use of cookies, pixels, and similar technologies.

You can learn more about how Shopify processes personal information through Shopify’s own privacy materials.

 

6. Cookies and Similar Technologies

We and our partners may use cookies, pixels, tags, and similar technologies to:

  • keep the website functioning properly
  • remember your preferences
  • understand how visitors use our site
  • improve performance and user experience
  • support advertising and remarketing

You can usually manage cookies through your browser settings. Please note that disabling cookies may affect how parts of the site function.

 

7. Third-Party Websites and Links

Our Services may contain links to third-party websites or platforms. If you follow those links, you should review their privacy policies and terms. We are not responsible for the privacy, security, or content of third-party websites or services.

 

8. Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information directly from children. If you believe a child has provided us with personal information, please contact us so that we can take appropriate steps.

 

9. Security and Retention

We take reasonable steps to protect your personal information. However, no method of storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.

 

We retain personal information only for as long as reasonably necessary to:

  • provide the Services
  • maintain business records
  • comply with legal, tax, and regulatory obligations
  • resolve disputes
  • enforce our agreements and policies

 

10. Your Rights and Choices

Depending on where you live, you may have rights relating to your personal information, including the right to:

  • request access to the personal information we hold about you
  • request correction of inaccurate information
  • request deletion of your personal information
  • object to certain types of processing
  • opt out of certain marketing communications
  • request portability of certain personal information, where applicable

These rights may be subject to legal limitations and exceptions.

If you would like to exercise any of your rights, please contact us using the details below. We may need to verify your identity before completing your request.

 

11. International Transfers

Your personal information may be processed or stored outside your country of residence, including in countries where Shopify or our service providers operate. Where this happens, we will take reasonable steps to ensure appropriate protection of your information in line with applicable legal requirements.

 

12. Complaints

If you have any concerns or complaints about how we handle your personal information, please contact us using the details below. We will do our best to address your concerns.

 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, legal requirements, or how we use personal information. Any updated version will be posted on this page with a revised “Last updated” date.

 

14. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise any of your rights, please contact us at:

 

Money Secrets SA
Email: 21rssolutions@gmail.com
Address: 685 Keet Avenue, Pretoria, 0084, South Africa